Core Return Policy
Cores that are returned in an unusable condition will not be accepted or processed for credit. By not processing for credit, the customer does not lose return eligibility. However, the customer will be responsible for freight charges associated with the return of an unusable core. The following are examples of unusable conditions:
GTP recommends steam cleaning the core prior to inspection for proper evaluation. A clean core will allow your inspector to identify cracks that may not have been noticeable when dirty.
Manual transmissions: 24 months/ unlimited miles
Differentials: 24 months/ unlimited miles
Transfer cases: 6 months/ unlimited miles
Steering gears: 12 months/ unlimited miles
Off-highway/hydraulic components: 6 months/ unlimited miles
You will be notified by phone if any core returned is unacceptable or if there are deductions to the full core credit based on our criteria. Any cores deemed unacceptable may be returned to you F.O.B. Chicago at your discretion.
Cores are processed daily and credit will be applied to your account within 5 business days after arrival on our dock. Cores returned without the proper core tag are subject to delays in this process.
General Truck Parts & Equipment agrees to warranty all of our remanufactured products from defects in components or poor workmanship for the specified time period for that specific model type and application.
This warranty covers parts and labor to repair or replace, at General Truck Parts & Equipment’s option, the failed remanufactured component. Any component repaired or replaced will retain the remainder of the original warranty period.
General Truck Parts & Equipment’s nationwide warranty may only be administered by one of our approved warranty repair facilities. You must contact the warranty claims manager at General Truck Parts & Equipment at 1-800-621-3914 Ext. 2581 for authorization prior to any repairs being made in order to be eligible for warranty coverage.
This warranty shall not extend to failures or damage incurred as a result of improper installation, improper lubrication, abuse, improper application, or improperly installed accessories or other attached components that may be worn or failed, i.e. drive shafts, yokes, power takeoffs, etc.
All warranty claims shall be made to General Truck Parts & Equipment and shall be supported by satisfactory evidence in respect of the conditions stated herein.
General Truck Parts & Equipment reserves the right to have any failed component returned to our facility for inspection prior to repair or replacement. Any freight incurred will be prepaid by General Truck Part & Equipment and may be billed back to your account if the failure is determined to be a non-warrantable failure.
* Do not include products used in competition applications.